Refund, Cancellation & Payment Reversal Policy

Peace International Consultants (PIC)

Website: https://pic.net.pk/
Last Updated: November 2026

1. Introduction

At Peace International Consultants (PIC), we are committed to providing professional educational consultancy, admission assistance, visa documentation, and related services.

We aim to maintain transparency in our service charges, payment procedures, cancellations, and refunds. Clients are encouraged to review this policy carefully before purchasing any service or making a payment.

2. Non-Refundable Services

Payments made for services that have already commenced or been completed are generally non-refundable.

These services may include:

• Educational and study abroad consultancy.

• University and college admission processing.

• Application preparation and submission assistance.

• Visa file preparation and documentation services.

• IELTS preparation and training sessions already delivered.

• Other digital, consultancy, and professional services already provided.

Once work has commenced, any refund request will be assessed according to the nature of the service, work completed, and applicable administrative or third-party costs.

3. Cancellation Requests

Clients may request cancellation of a service by contacting us through our official email addresses.

• Cancellation requests submitted before service processing begins may qualify for a full or partial refund.

• If work has already commenced, applicable charges for completed work and expenses incurred may be deducted.

• Once a service has been fully delivered, cancellation and refund requests will generally not be accepted, except where required by applicable law or agreed otherwise in writing.

All cancellation requests must be submitted in writing.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

• Peace International Consultants is unable to deliver the agreed service due to circumstances directly attributable to our organisation.

• A payment has been made incorrectly or duplicated.

• A service cannot be provided after payment and processing has not commenced.

• Other circumstances where a refund is required under applicable law or agreed service terms.

Refunds are generally not applicable in the following circumstances:

• Rejection of an admission application by a university or educational institution.

• Refusal of a visa application by an embassy, consulate, or immigration authority.

• Failure to meet admission, financial, academic, or immigration eligibility requirements.

• Delays caused by universities, embassies, immigration authorities, or other independent third parties.

• Incorrect, incomplete, misleading, or inaccurate information or documents supplied by the client.

Visa and admission decisions are made independently by the relevant authorities and institutions.

5. Administrative and Processing Charges

Where a refund is approved, reasonable administrative, processing, and third-party expenses already incurred may be deducted, provided these charges are disclosed and applicable to the relevant service.

Any applicable deductions will be explained to the client before the refund is processed.

6. Refund Processing Time

Approved refunds will normally be processed within 14–21 business days after the refund request has been reviewed and approved.

Refunds will generally be issued through the original payment method used for the transaction, subject to payment provider procedures and applicable requirements.

The time taken for the refunded amount to appear in the client’s account may depend on the relevant bank or payment service provider.

7. Payment Disputes and Chargebacks

Clients are encouraged to contact Peace International Consultants directly if they have questions or concerns regarding a payment, service delivery, or refund request.

We will make reasonable efforts to investigate and resolve payment disputes through communication and supporting transaction records.

Any payment dispute or chargeback will be handled in accordance with applicable payment network rules, banking procedures, and relevant laws.

8. Refund Request Procedure

To request a cancellation or refund, clients should contact us using the official contact details provided below.

Please include:

• Client’s full name.

• Registered email address and contact number.

• Service purchased.

• Payment date and transaction reference.

• Reason for requesting cancellation or a refund.

• Relevant payment receipt or supporting documents.

Our team will review the request and communicate the decision and any applicable deductions to the client.

9. Policy Updates

Peace International Consultants may revise this policy when necessary to reflect changes in its services, payment procedures, or applicable legal requirements.

Any revised policy will be published on our official website with an updated revision date. Changes will not retrospectively reduce rights relating to transactions already completed.

10. Contact Information

For refund requests, cancellation enquiries, or payment-related assistance, please contact:

Peace International Consultants (PIC)

Email: [email protected]
Alternative Email: [email protected]
Mobile: +92 321 5680114
Office: +92 51 6112268
Website: https://pic.net.pk/

Office Address: Office 01, First Floor, Plot # 760, Main PWD Road, Opposite National Bank of Pakistan, O-9 B Block, National Police Foundation, Islamabad 44000.

Peace International Consultants (PIC)
Professional Guidance for Education and International Opportunities.